FAQs

C SH 24 10595
What time is check-in/check-out?

Check-in is from 3.00pm and check-out before 11.00am on the day of departure. 

Is breakfast included in my rate?

Yes, all our room rates include a full English breakfast buffet served in The Belvedere Restaurant.

Is there car parking available?

Yes, we have a free car park next to the hotel. Guests will need to register their vehicle on arrival.

Is the swimming pool and gym free?

Yes, access to the Merton Leisure Club & Aquadome is free of charge for all hotel residents.

How far is the town centre?

The hotel is approximately a 15-minute walk from the centre of St Helier, through Howard Davis Park.

How do I get to and from the airport?

There is a regular bus service to and from Liberation Station or if you don't have a car then the hotel team can call you a taxi.

Google Maps
Do you have family rooms?

Yes, we have a variety of family rooms to suit a number of configurations.

View all rooms
Do the rooms have air conditioning?

Although the rooms don't have air conditioning, we do provide an electric fan in each bedroom.

How much do you charge for a late check-out?

Subject to availability, our late check-out charge is £30 until 1 pm.

Can I store my luggage with you?

Yes, we offer a free porterage service and you can store luggage with us on your arrival or departure day.

Can I book the evening buffet in advance?

Yes, if you purchase our half-board option in advance, you'll save 25% on our walk-in prices.

What time can my younger children dine in the restaurant?

We offer an early kids' dinner service at 5:45pm in The Belvedere Restaurant for children under 11yrs.

When is the entertainment on at the hotel?

We have a varied programme of entertainment throughout the year. Check our entertainment calendar for full details.

Entertainment calendar
Is the entertainment free?

Yes, all entertainment within the hotel is free of charge for hotel residents.

How much is the kids' club?

Our Kids Zone activities and sessions are free of charge for all hotel residents aged 4–14yrs.

Kids Zone
Is the hotel open all year?

The Merton Hotel is a seasonal hotel and is open from early April to the end of October.

Do you have accessible rooms?

We have a limited number of accessible rooms, please enquire when making a reservation.

Do you have vegetarian/gluten free options available?

Yes, there are a variety of dishes and items available at both breakfast and dinner. We suggest taking advice from our team regarding allergens.

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