Meet our Head Concierge, Joseph Kibe

As Head Concierge - or Guest Services Supervisor to use his full title - Joseph leads the team that makes sure everyone who stays at the Pomme d'Or has all the information they need to make the most of their visit to Jersey.

From Nairobi to Jersey

Originally from Kenya, Joseph studied at one of the country's leading catering colleges before accepting a position at the fabulous, 5-Star Norfolk Hotel in Nairobi. With such impressive credentials and a superb understanding of customer service, we were delighted when Joseph chose to move to Jersey to work at the Pomme d'Or, all the way back in 2001.

In his role as Guest Services Supervisor, Joseph leads a team who are focused entirely on making sure that our guests have all the information they need to make a real success of their time in the island.

Making the unfamiliar familiar

It doesn't matter whether you are visiting for business or leisure, Joseph understands how disorienting it can be to arrive in an unfamiliar place. He makes it his responsibility to give you all the help you need to navigate around the hotel, discover the delights of St Helier or to make the most of the many natural wonders and attractions that Jersey has to offer.

Of course, in order to provide the recommendations that our guests need, Joseph has to stay on top of the latest developments in the island and so can often be found out and about, either walking the quiet and beautiful country lanes or visiting new attractions so he can give our guests the most up to date information available.

Making the most of Jersey

The peace and tranquility available in Jersey is a world away from the bustling streets of Nairobi, but that doesn't mean there's nothing to do! In fact, in Joseph's opinion, Jersey has everything anyone could want in a destination - a wide range of shops, restaurants and bars in St Helier, beautiful beaches running down to stunning clear seas, as well as a labyrinth of gorgeous green lanes that always offer something new to discover.

If you're ever unsure about where to go or what to do whilst in Jersey, Joseph and his team are always available to help you with local recommendations and reservations. They can also assist you with organising travel arrangements and visits to local attractions like Durrell or Mont Orgueil Castle.

Always available to help

In the hotel, Joseph's team can help you find your way around, make reservations for you at the Harbour Room or other restaurants in St Helier. They can also help you make the most of our leisure facilities or assist with your luggage, as well as providing courier and parcel services.

When you stay at the Pomme d'Or Hotel, Joseph is your key to unlocking the many delights that Jersey has to offer!