We have compiled a list of some of the most frequently asked questions about staying at the Merton Suites.
If you still do not find the answer to your query, feel free to get in touch, and we’d be more than willing to assist you.
Check-in is from 3.00pm and check-out before 11.00am.
During the winter season when the Merton Hotel is closed, check-in must be between 3.00pm and 9.00pm. Check-out cannot be before 6.00am.
Yes. Depending on the time of year, the minimum stay is from 3 to 7 nights. You can check when booking online, or ask our reservations team.
No, but breakfast is served in the hotel and can be purchased separately, and dinner can be added to your reservation, saving you 25% on restaurant prices - this is only available when the hotel is open.
The bunk beds measure 6 ft x 3 ft and are for children under 16 yrs only.
The bunk beds are for children under 16 yrs only.
Yes, all bed linen and towels are provided. The Merton Leisure Club & Aquadome can supply swimming towels for a small deposit.
Yes, there is a laundry room in the Merton Suites with £1 coin operated washers and driers. There is also a laundry service available when the Merton Hotel is open.
The Durrell Suite features a 5ft king-size bed. The Dodo Suite offers zip-and-link beds, allowing a choice between twin or king-size configurations. The Jambo and Trinity Suites each have king-size beds and zip-and-link options.
Yes, cots and high chairs are available, please request them at the time of booking.
Yes, there is a free private car park for Merton Suites customers only, in a secure and lit area.
There are bicycle racks in the Merton Suites private car park. This is a covered outside area.
Yes, our team of porters at the Merton Hotel will be happy to assist with luggage.
The Merton Hotel reception staff will be able to assist you 24 hours a day.
During the winter season when the hotel is closed, check-in/check-out will be in the Merton Leisure Club & Aquadome. Special arrangements are made for Christmas and New Year, please speak to our reservations team for details.
Unfortunately, for the benefit of all our guests, no pets are allowed in the Merton Suites.
For disability assistance dogs, please contact the reservations team for more information.
BBQs are not provided and are not permitted on the balconies.
The Merton Suites are equipped with cooking and kitchen utensils, cutlery and crockery.
Dodo Suites have a microwave and two ring hob. All other suites also have an oven. If you would like to know more about the specific items available in the suites please contact the reservations team.
The Merton Suites do not offer room service, but guests can order takeaway from Bonetti’s restaurant within the hotel, available during restaurant opening hours.
If you have a request for a specific suite or floor, please let us know when booking, and we will do our best to accommodate it.
Yes, all of the suites (including the balconies) are non-smoking. There is a designated smokers area in the Merton Suites car park.
Each suite has an electric fan. There is no air conditioning in the suites.
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